Frequently Asked Questions
⁃ Does my dog/cat need to be vaccinated?
o Yes: we require up-to-date vaccination certificates. Copies of these are required to be kept on file.
⁃ Does my dog require the kennel cough vaccine?
o Yes: If they are due a booster, we require a three-week clearance prior to the date of their arrival as this is a live vaccine. (If you have any queries regarding this please contact us for advice).
⁃ Does my dog/cat need to be insured?
o Dogs and cats don't have to be insured but if they are we require policy details tokeep on file.
⁃ Can I bring my own dog or cat food?
o Yes: we are happy for you to bring along your dog or cat's own food, if possible, this must be in an airtight container labelled with the name and feeding instructions. (enclose the cup or scoop in the container).
⁃ Can I bring my raw food for my dog?
o We are happy for you to bring your own raw food.
o There is a small charge due to the freezer storage and preparation of the food.
⁃ What can I bring with my dog or cat?
o We provide all beds, bedding, water bowls, food bowls, toys etc. This is to
prevent cross-contamination. A small blanket that smells of home would be
acceptable.
⁃ Can you give my dog or cat medication?
o Yes: If your dog or cat requires medication, we are fully trained to administer this. An extra charge will be applied for administering medication.
o If a specific food is required for the dog or cat to take the medication such as chicken, cheese or sausages please provide this.
⁃ Can my dog or cat stay if he has behavioural problems?
o Please inform is of any behavioural issues that your dog may have.
o Behavioural issues may include aggression, separation anxiety, reactivity.
o An extra charge may be added depending on the severity of the behavioural issues.
-⁃ What time can I drop off / collect my dog or cat?
o We work on appointment times for drop off and collection. We are flexible with these times within our opening hours. If you need to change your appointment time, please call or text us to inform us and rearrange another time slot.